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Frequently Asked Questions

What if I forgot to send the order form and payment on photo day?

You can mail the order to the address on the order form within 3 days or place an online order.

How long until the photos are delivered to the school?

iPhotoSchools will deliver photo orders to the school no later than 3 weeks from photo day. NOTE – some schools choose to hold the photos until teacher/parent conferences.

Can I order Add-Ons without ordering a package?

Yes! We believe in making school photos affordable and do not force you to purchase a package to order add-ons.

What is the charge for retouching of photos?

It is FREE!!! We look at every photo and correct blemishes at no charge.

What is the deadline for ordering photos?

Orders are due on the date the photos are taken. Late orders are accepted at no extra charge, however, the photos will be processed and delivered later than orders from photo day.

What if my child is absent on picture day?

A retake day is scheduled for your school. Please contact your school for the date.

Why can I not see my child’s picture on-line?

Orders are due on photo day, which means there is no opportunity for looking at your photo before ordering. We do offer a 100% guarantee, so if you are not happy with the images you can return them for a retake later in the year or ask us for a full refund.

Any instructions I should give my student?

Just to come prepared to smile, we will handle the rest.